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wifi
Free Wifi
directions_bus
Air conditioning
local_parking
Parking available
child_care
Kids friendly
wheelchair_pickup
Support for disabled people
spa
Spa
mode_fan
Air conditioning
Accommodation summary

Good choice if you’re looking forward to taking some rest at the hotel as much as to walking around the city. Hotel «Hard Rock Hotel Cancun» is located in Cancun. This hotel is located in 11 km from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Kukulcan Plaza, Playa Marlin and Maya Cancun Museum. You can stop by the bar. It’s time to have a nice meal! Stop by the restaurant. If you can’t live without coffee, drop by the cafe. Free Wi-Fi is available on the territory. Ask for more information when checking in.,Specially for tourists who travel by car, there’s a free parking zone. If you travel by car, there’s a parking zone. The beauty and wellness services: a massage room, a sauna, a steam bath, a spa center and a doctor. Sports fans will be able to enjoy a fitness center and a table tennis area.,You will find these entertainment amenities on the premises: a karaoke and a ping-pong area. Here, you can treat yourself with water procedures as there will be a pool and an outdoor pool. For business meetings, there is a conference hall. Children will be happy, there is a playroom for them.,To book an excursion, consult the tour assistance desk of the hotel. If you want to make your journey even more comfortable, you can order a transfer. Accessibility: there is an elevator/lift. At the guests’ disposal, there’s also a laundry, dry cleaning, an ATM, ironing, press, car rental, a safe-deposit box and a concierge.,The staff of the hotel will be happy to talk to you in English and Spanish. Here’s what you’ll find in the room to have a rest after a long day: a shower, a TV, a mini-bar, a bathrobe and slippers. Please note that the listed services may not be available in all the rooms.

Available rooms

About this property

Location

Good choice if you’re looking forward to taking some rest at the hotel as much as to walking around the city. Hotel «Hard Rock Hotel Cancun» is located in Cancun. This hotel is located in 11 km from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Kukulcan Plaza, Playa Marlin and Maya Cancun Museum.

At the hotel

You can stop by the bar. It’s time to have a nice meal! Stop by the restaurant. If you can’t live without coffee, drop by the cafe. Free Wi-Fi is available on the territory. Ask for more information when checking in.

Specially for tourists who travel by car, there’s a free parking zone. If you travel by car, there’s a parking zone. The beauty and wellness services: a massage room, a sauna, a steam bath, a spa center and a doctor. Sports fans will be able to enjoy a fitness center and a table tennis area.

You will find these entertainment amenities on the premises: a karaoke and a ping-pong area. Here, you can treat yourself with water procedures as there will be a pool and an outdoor pool. For business meetings, there is a conference hall. Children will be happy, there is a playroom for them.

To book an excursion, consult the tour assistance desk of the hotel. If you want to make your journey even more comfortable, you can order a transfer. Accessibility: there is an elevator/lift. At the guests’ disposal, there’s also a laundry, dry cleaning, an ATM, ironing, press, car rental, a safe-deposit box and a concierge.

The staff of the hotel will be happy to talk to you in English and Spanish.

Room amenities

Here’s what you’ll find in the room to have a rest after a long day: a shower, a TV, a mini-bar, a bathrobe and slippers. Please note that the listed services may not be available in all the rooms.

Floors 12
Rooms 600

Reviews

Oscar
December 17, 2020
Room service 24/7 with extended menu (not only burgers and fries) due to covid excellent service and...

overall-rating:

8.8

Policies

Policies

Check-In/Out Details

Check-in time 15:00Check-out time 12:00

Additional info

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Notifications:

  • A resort fee is included in the total price displayed.

Services

pets
Pets
Availability

Pets allowed

Price

$150/Per guest per stay

Amenities

steppers General

  • ATM
  • Shopping on site
  • Air conditioning
  • 24-hour reception
  • Elevator/lift
  • Currency exchange
  • Smoke-free property
  • Heating
  • Security guard
  • Newspapers
  • Ticket assistance
  • Gift shop
  • Express check-in/check-out
  • Garden
  • Terrace

steppers Rooms

  • Non-smoking rooms
  • Room service
  • Family room
  • VIP room amenities
  • Smoke Detector
  • Cable TV
  • Minibar
  • Hairdryer
  • Flat-screen TV
  • Shower/Bathtub
  • Shower
  • Bathrobe
  • Laptop safe
  • Slippers
  • Toiletries

steppers Services and amenities

  • Iron and board
  • Ironing
  • Luggage storage
  • Laundry
  • Safe-deposit box
  • Concierge services
  • Dry-cleaning
  • Shoe shine
  • Luggage storage
  • Wake-up service
  • Telephone
  • Iron

steppers Meals

  • Bar
  • Coffee/tea for guests
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Restaurant
  • Restaurant (buffet style)
  • Snack bar
  • Coffeemaker
  • Bottled water

steppers Pool and beach

  • Swimming pool
  • Spa tub
  • Outdoor pool
  • Beach facilities
  • Private beach
  • Pool facilities
  • Beach/pool towels
  • Next to the beach

steppers Beauty and wellness

  • Doctor
  • Massage
  • Steam room
  • Beauty services
  • Sauna
  • Spa
  • First Aid Kit

steppers Health and Safety Measures

  • Temperature control for staff
  • Personal protection equipment for staff
  • Extra decontamination measures
  • Temperature control for guests
  • Personal protection equipment for guests
  • Contactless check-in and/or check-out
  • Additional measures against COVID-19

steppers Kids

  • Playroom
  • Babysitting and childcare
  • Children's playground
  • Children swimming pool
  • Family/Kid Friendly
  • Kids club

steppers Recreation

  • Billiards
  • Karaoke
  • Nightclub
  • Sun Deck
  • Ping-Pong

steppers Business

  • Business center
  • Event facilities
  • Fax machine
  • Meeting and presentation facilities
  • Conference Hall

steppers Sports

  • Table Tennis
  • Tennis court
  • Fitness facilities
  • Golf сourse (within 3 km)

steppers Accessibility

  • Accessibility features
  • Wheelchair Accessible
  • Wheelchair access to restaurant

steppers Transfer

  • Car rental
  • Airport transportation
  • Transfer services

steppers Languages Spoken

  • Spanish
  • English
  • Multi-language staff

steppers Parking

  • Parking
  • Parking nearby
  • Free Parking on Premises

steppers Internet

  • Free Wi-Fi

steppers Tourist services

  • Tour assistance