Accommodation summary
Luxurious five-star hotel “Kigali Serena Hotel” is located in Kigali. It boasts a convenient location within 1 km from the historic city center. The luxurious on-site restaurant offers a broad variety of international delicacies. Enjoy a refreshing drink in the elegant bar. Wi-Fi is available throughout the property. Guests can store their valuables in the locker.,Fitness enthusiasts will appreciate a well-equipped fitness center. There is a swimming pool on site. Relax with a massage at the hotel's spa. Parking is provided on site.,Airport shuttle services are offered at a surcharge. If you need to use a fax, scanner or copier, the hotel's business center is at your disposal. Friendly staff at the 24-hour reception will be glad to answer all of your questions. There is a laundry at the hotel.,Hotel's friendly staff will be glad to assist its guests with booking tickets or tours. All rooms are non-smoking.
Available rooms
About this property
Luxurious five-star hotel “Kigali Serena Hotel” is located in Kigali. It boasts a convenient location within 1 km from the historic city center.
The luxurious on-site restaurant offers a broad variety of international delicacies. Enjoy a refreshing drink in the elegant bar. Wi-Fi is available throughout the property. Guests can store their valuables in the locker.
Fitness enthusiasts will appreciate a well-equipped fitness center. There is a swimming pool on site. Relax with a massage at the hotel's spa. Parking is provided on site.
Airport shuttle services are offered at a surcharge. If you need to use a fax, scanner or copier, the hotel's business center is at your disposal. Friendly staff at the 24-hour reception will be glad to answer all of your questions. There is a laundry at the hotel.
Hotel's friendly staff will be glad to assist its guests with booking tickets or tours. All rooms are non-smoking.
Policies
Policies
Check-In/Out Details
Additional info
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Please inform Kigali Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Medical monitoring is available for guests quarantined due to Coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location. A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property.
Amenities
General
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Dryer
- Fire Extinguisher
Rooms
- Non-smoking rooms
- Room service
- Cable TV
- TV
- Minibar
- Hairdryer
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
Services and amenities
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
Meals
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Bottled water
- Kettle
Health and Safety Measures
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Beauty and wellness
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
Business
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
Pool and beach
- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach/pool towels
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Languages Spoken
- English
- French
- Multi-language staff
Sports
- Golf course
- Fitness facilities
- Gym
Kids
- Babysitting and childcare
- Children's playground
- Children swimming pool
Transfer
- Car rental
- Airport transportation
Parking
- Parking
- Parking nearby
Internet
- Free Wi-Fi
Tourist services
- Tour assistance
Recreation
- Barbecue grill(s)
Pets
- Pets Not Allowed