Exclusive Gramado Hotel & Spa by Gramado Parks

Informations Complémentaires

Des frais de transaction supplémentaires peuvent être appliqués pour les résidents locaux. Les clients peuvent également être soumis à des taxes supplémentaires, qui peuvent varier en fonction de la ville et de l'hôtel. Les informations concernant les frais facturés doivent être clarifiées avec l'établissement d'hébergement.

• Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
• Pool access available from 9:00 AM to 10:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
• Contactless check-in and contactless check-out are available.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Covered valet parking fee: BRL 25 per night
• Late check-in fee for check-in between 11:00 PM and noon (amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.